Effective service delivery is not only the process of exchanging values, the performance of other supporting activities is even more important. Among these activities are provision of information and advice, responsiveness to customer needs, handling complaints and common courtesy. It is understandable, that all these activities are easier to perform when delivery is full – serviced or at least half- serviced. When participation of customer is increased the involvement of trained personnel is limited to minimum. In this situation customer must have access to information they need, way to express complains and give recommendation if they have one in their mind.
This thesis works to preview both my perception of the theme of the short story, and it also previews the structure of my essay in that my main body paragraphs will center around the components of: setting, dialogue, and tone. Once I've found the textual support necessary to argue my point about these components, I can begin fleshing out the paper. An analytical essay will almost always use heavy textual support to substantiate a point, but it is often up to an instructor's discretion about whether outside sources beyond the subject of analysis itself are encouraged.